Volunteer Behavioral Health Care System

27
Unsatisfactory
1.9
16 reviews
Insurance Accepted
Volunteer Behavioral Health in Cumberland is a non-profit facility that offers a range of services, including case management, therapy, medication management, and court-mandated programs. Their goal is to provide a community-based, family-inclusive program that addresses addiction and promotes healing within the individual and their loved ones.
Trust Signals CARF SAMHSA
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About Volunteer Behavioral Health Care System
The Cumberland location of Volunteer Behavioral Health is a non-profit facility that offers services such as case management, community treatment services, mobile crisis interventions, individual therapy, group therapy, family therapy, medication management, evaluations, and court-mandated programs. The overall goal of treatment through Volunteer Behavioral Health is to provide individuals and their loved ones with a community-based, family-inclusive program that treats the people suffering from...
The Cumberland location of Volunteer Behavioral Health is a non-profit facility that offers services such as case management, community treatment services, mobile crisis interventions, individual therapy, group therapy, family therapy, medication management, evaluations, and court-mandated programs. The overall goal of treatment through Volunteer Behavioral Health is to provide individuals and their loved ones with a community-based, family-inclusive program that treats the people suffering from addiction as well as addresses their entire family unit so that healing takes place within the home as well as within the individual.
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Center Summary

Who we help
Teens Adults Veterans Children
Treatment Programs
Detox Residential / Inpatient Intensive Outpatient Program Outpatient
Langugages
English
Licensed State of Tennessee
Address Po Box 4755 Chattanooga, TN 37405

Payment & Insurance

Payment Options
Self Pay Private Health Insurance
Accepted Insurance (3)
Aetna Ambetter Cigna Aetna Ambetter Cigna

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Amenities

Amenities
Therapy Rooms Wi-Fi

Treatment

Addictions Treated
Alcohol Other Opioids Synthetic Drugs
Conditions Treated
Anxiety Depression Self-Harm Stress
Treatment Programs
Detox Residential / Inpatient Intensive Outpatient Program Outpatient
Program Classifications
Evidence-Based Individualized Care
Specialized Program Tracks
Veterans
Therapies Offered
Family Therapy Group Therapy Individual Counseling Telehealth Therapy
Holistic Treatments
Recreational/Fitness Activities
Treatment Support Services
Relapse Prevention Groups Anger Management Psychoeducation Discharge Planning Medication Management
Our Score
27 Unsatisfactory
Accreditations 8
Facility & Amenities 2
Website Trust Factors 1
Treatment Services 14
Review Analysis 2

Reviews

1.9
16 Reviews
Benefits

The one therapist available is amazing.

Drawbacks

Recent Reviews

May 13th, 2025

The one therapist that they have is amazing. Her supervisor, Janet, does not care about what is best for the clients and talks bad about the staff. If you like shady, this is the spot to go.

May 13th, 2023

This business is very unprofessional and seems like they don’t know what they’re doing. I’ve had to reschedule my med service appointment 3 times now. I’m told an appointment time and it’s never at that time. For example my appointment this morning was at 7:30am. It’s currently 8:46 am and I’m just now being put on the schedule. ridiculous. I work a full time job and have a busy schedule while also trying to manage my mental health. I’ve been on my medication for 3 weeks with no advice or gui...

May 13th, 2025

I can’t put into a review how particularly frustrating my experience has been with them. I’m sure most of them are nice and care about what they do but as a whole its a surprisingly bad system with little to no communication - even when said situation required it. Phone calls cut off, it’s almost impossible to contact your designated nurse, and messages to them get lost or not returned. Google gave a better assessment of meds and what to prescribe them for. With inaccurate paperwork and defen...

May 13th, 2025

The office is very unprofessional. I work for a group home setting and called to set up an appointment for my client. To my face the person who took my call said this group home is crazy. I asked to speak to her manager and was given the voicemail. I then called called to get her name and she hang up the phone in my face. I then called back and a guy answered the phone who said he was manager and refused to give me her name. I will not stop until I find out who she is . I would not take my d...

May 13th, 2025

Unacceptable services at this location. They’re scheduling, then canceling phone appointments after checking you in and waiting for them. We’re missing classes because of these appointments. They’re not respectful of your time when you have to wait hours for a phone call, then, they tell you they have to reschedule, or they just don’t call back.

May 13th, 2021

I just got off the phone with them and I don't have a insurance card for myself yet but I was told to go to my corporate office to get it,and I explained that I live in Hendersonville TN and my corporate office is in South Carolina and I'm not driving there for an insurance card and I need help now. Apparently she wasn't listening to me and I hung up and she continued to call me back trying to explain to me over and over the same thing each time. When she called the last time as I was leaving...

May 13th, 2025

Unethical, unprofessional, please do not take your kids there !

May 13th, 2018

I have been taking my kids to Cumberland Mental Health for many years now. The staff is very polite & professional at all times. The therapist have helped us tremendously over the years. I thank them for all they have done & would recommend to anyone!!

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Popular Questions at Volunteer Behavioral Health Care System
What types of insurance does Volunteer Behavioral Health Care System accept?

Aetna, Ambetter, Cigna

What does Volunteer Behavioral Health Care System treat?

,

What types of rehab programs does Volunteer Behavioral Health Care System offer?

Detox, Residential / Inpatient, Intensive Outpatient Program, Outpatient

Does Volunteer Behavioral Health Care System provide holistic or alternative therapies?

Recreational/Fitness Activities

Where is this facility located?

Po Box 4755 Chattanooga, TN 37405

What accreditations and certifications does Volunteer Behavioral Health Care System have?

Licensed by State of Tennessee (). CARF, SAMHSA

What specialized program tracks are available?

Veterans

Related Centers
Ad Our mission is financially supported by selling advertising to qualified providers. More Info
Related Centers
Ad Our mission is financially supported by selling advertising to qualified providers. More Info

Need Help? Call us 24/7 at 866-720-1044