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New Lenox, Illinois
Insurance Accepted
Silver Oaks Behavioral Hospital, located in New Lenox, IL, is a premier mental health facility offering comprehensive care for individuals facing behavioral health challenges. With a commitment to providing compassionate and evidence-based treatment, Silver Oaks serves as a beacon of hope for those seeking healing and recovery. The hospital provides a range of inpatient and outpatient services tailored to meet the unique needs of each client. These services include psychiatric evaluations, medication management, individual and group therapy, family therapy, and specialized programs for various mental health conditions. At Silver Oaks Behavioral Hospital, clients receive care from a dedicated team of clinicians, therapists, and support staff who are committed to promoting wellness and empowering individuals on their journey to improved mental health. The facility prioritizes creating a safe and supportive environment where clients can feel heard, understood, and supported as they work towards achieving their treatment goals.
Silver Oaks Behavioral Hospital, located in New Lenox, IL, is a premier mental health facility offering comprehensive care for individuals facing behavioral health challenges. With a commitment to providing compassionate and evidence-based treatment, Silver Oaks serves as a beacon of hope for those seeking healing and recovery. The hospital provides a range of inpatient and outpatient services tailored to meet the unique needs of each client. These services include psychiatric evaluations, medication management, individual and group therapy, family therapy, and specialized programs for various mental health conditions. At Silver Oaks Behavioral Hospital, clients receive care from a dedicated team of clinicians, therapists, and support staff who are committed to promoting wellness and empowering individuals on their journey to improved mental health. The facility prioritizes creating a safe and supportive environment where clients can feel heard, understood, and supported as they work towards achieving their treatment goals.
Silver Oaks Behavioral Hospital, situated in New Lenox, IL, is a leading mental health facility dedicated to providing comprehensive and compassionate care to individuals facing behavioral health challenges. With a focus on evidence-based treatment and personalized care, Silver Oaks offers a range of inpatient and outpatient services designed to meet the diverse needs of its clients.
The hospital's inpatient programs provide intensive treatment and support for individuals experiencing acute psy...
Silver Oaks Behavioral Hospital, situated in New Lenox, IL, is a leading mental health facility dedicated to providing comprehensive and compassionate care to individuals facing behavioral health challenges. With a focus on evidence-based treatment and personalized care, Silver Oaks offers a range of inpatient and outpatient services designed to meet the diverse needs of its clients.
The hospital's inpatient programs provide intensive treatment and support for individuals experiencing acute psychiatric crises or severe mental health symptoms. These programs include psychiatric evaluations, medication management, individual and group therapy, family therapy, and therapeutic activities aimed at promoting healing and recovery.
In addition to inpatient services, Silver Oaks Behavioral Hospital offers outpatient programs for individuals who require less intensive treatment or have completed an inpatient stay but still need ongoing support. These programs may include partial hospitalization programs (PHP), intensive outpatient programs (IOP), and outpatient therapy services tailored to address specific mental health needs.
At Silver Oaks, clients benefit from a multidisciplinary team of experienced clinicians, therapists, psychiatrists, nurses, and support staff who work collaboratively to develop personalized treatment plans. The facility prioritizes creating a safe, supportive, and therapeutic environment where clients can feel empowered to address their mental health challenges and work towards achieving their treatment goals.
With its commitment to excellence, compassion, and innovation, Silver Oaks Behavioral Hospital remains a trusted resource for individuals seeking healing and recovery from mental health disorders in the New Lenox community and surrounding areas. Through personalized care, evidence-based treatment, and ongoing support, Silver Oaks empowers individuals to reclaim their lives and achieve optimal mental wellness.
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Silver Oaks Behavioral Hospital, situated in New Lenox, IL, is a leading mental health facility dedicated to providing comprehensive and compassionate care to individuals facing behavioral health challenges. With a focus on evidence-based treatment and personalized care, Silver Oaks offers a range of inpatient and outpatient services designed to meet the diverse needs of its clients.
The hospital's inpatient programs provide intensive treatment and support for individuals experiencing acute psychiatric crises or severe mental health symptoms. These programs include psychiatric evaluations, medication management, individual and group therapy, family therapy, and therapeutic activities aimed at promoting healing and recovery.
In addition to inpatient services, Silver Oaks Behavioral Hospital offers outpatient programs for individuals who require less intensive treatment or have completed an inpatient stay but still need ongoing support. These programs may include partial hospitalization programs (PHP), intensive outpatient programs (IOP), and outpatient therapy services tailored to address specific mental health needs.
At Silver Oaks, clients benefit from a multidisciplinary team of experienced clinicians, therapists, psychiatrists, nurses, and support staff who work collaboratively to develop personalized treatment plans. The facility prioritizes creating a safe, supportive, and therapeutic environment where clients can feel empowered to address their mental health challenges and work towards achieving their treatment goals.
With its commitment to excellence, compassion, and innovation, Silver Oaks Behavioral Hospital remains a trusted resource for individuals seeking healing and recovery from mental health disorders in the New Lenox community and surrounding areas. Through personalized care, evidence-based treatment, and ongoing support, Silver Oaks empowers individuals to reclaim their lives and achieve optimal mental wellness.
Peer Support SpecialistsAnger ManagementPsychoeducationMedication Management
Our Score
Accreditations2
Facility & Amenities2
Website Trust Factors1
Treatment Services18
Review Analysis16
Reviews
3.0
345 Reviews
Benefits
Some staff members are kind and supportive.
Drawbacks
3.0
345 Reviews
5
4
3
2
1
Source:
Benefits
Some staff members are kind and supportive.
Drawbacks
Recent Reviews
May 8th, 2025
Only 1 star because no option to give zero. During my unfortunate stay here, I encountered less than 5 decent humans with common sense, decency and the capacity to think beyond “established protocols.” Most of the staff here (nurses especially- VICKY (night staff), ELIZABETH PIERCY and MELISSA FARY are some specifically cruel individuals that don’t deserve to be RNs) must have experienced some abuse within their lifetime that they are now taking out on poor patients that are trying to get hel...
May 8th, 2025
Only 1 star because no option to give zero. During my unfortunate stay here, I encountered less than 5 decent humans with common sense, decency and the capacity to think beyond “established protocols.” Most of the staff here (nurses especially- VICKY (night staff), ELIZABETH PIERCY and MELISSA FARY are some specifically cruel individuals that don’t deserve to be RNs) must have experienced some abuse within their lifetime that they are now taking out on poor patients that are trying to get help.
I collapsed 2x due to chronic medical conditions and was reprimanded for being on the ground after I fell. The first time I had NO HELP and no vitals were checked. The second time I fell I was dismissed with obvious tachycardia and hypertension and told that “my crying is why” and was denied my request to see a doctor (instead of the NPs I had seen that were not providing me adequate medical care and pain control). To note: I have a cardiac condition and tremors due to a CNS disease and was shaking because of these, not crying.
They also will tell you and your loved ones repeatedly “that 2 doctors will visit with you within 24 hours” of being admitted, but you will only see nurse practitioners. If you ask to see a doctor, you are told that there are not any on-site. You will also be led to believe that licensing, training and knowledge of an NP is equivalent to an MD (or DO)- THIS IS NOT TRUE.
Very rarely there is de-escalation if a patient becomes upset; more so, the patient is antagonized, yelled at and then threatened with “a shot” (Haldol- administered with the help of 5-6 grown MEN holding down a WOMAN in order to give). The only reason I was allowed to see and speak with my personal healthcare team that I already had established was due to threatening them with legal action, poor press via a major newspaper and extreme self-advocation.
* They WILL NOT inform you of, nor offer the option that is LEGALLY REQUIRED in Illinois, the 5-day voluntary request for discharge. If you or a loved one is forced to be admitted here, PLEASE ASK FOR IT AS SOON AS YOU ARRIVE. Otherwise, they will NOT inform you (i.e. care without proper consent) and once you sign it after having been there, your 5-day count starts over on the day you sign it.
* The social worker, ANA ALCAIDE, is extremely mean and unprofessional. I did not get to even meet her, let alone speak with her, for 5 DAYS. Once I did get the opportunity to speak with her, she did not help me, refused to answer basic questions (i.e. do you have a boarded pain specialist on your medical team to help with my treatment plan) and then YELLED AT ME because I did not then trust her to be involved in my treatment plan nor as an advocate for me- you know, because she is a social worker and that is her job.
* DEBRA KRAMER has a nice demeanor, but no actual care for your outcome. She did not allow me to go into my psychiatric history such that she attempted to adjust medication doses that resulted in more pain and distress. She also condescendingly told me “we all would like concierge care” when I asked her was to speak with a doctor and to have an individualized treatment plan, as is stated in patient rights. She failed to adjust medication doses that she changed on my intake, even after I explained to her that these doses cause unwanted side effects.
* The default answer regarding discharge is “the average stay is 7-10 days” but you will stay 10 days as long as you have insurance that pays. Even if you do not feel safe, do not feel helped, feel belittled and concurrent medical conditions worsen, you will be kept there for 10-11 days.
*** If you have suffered at their hands, PLEASE FILE A COMPLAINT- your insurance companies have customer/patient advocates! It is their job to look into these claims and make sure that healthcare places are doing that- caring for YOUR health!
May 25th, 2025
I am giving 1 star because 0 isnt an option.I was in Silver Oaks March 7th to March 17th and some staff were very nice including melissa but others were absolutely horrible and wanted you to not be on this earth anymore. Silver Oaks is just an overall horribke inpatient to go to, most of the staff when I was there Maleek and Lala if im even spelling the names right didnt even do their job they just had us watch movies as if we werent here to get help. I went their because I was forced to, I w...
May 25th, 2025
I am giving 1 star because 0 isnt an option.I was in Silver Oaks March 7th to March 17th and some staff were very nice including melissa but others were absolutely horrible and wanted you to not be on this earth anymore. Silver Oaks is just an overall horribke inpatient to go to, most of the staff when I was there Maleek and Lala if im even spelling the names right didnt even do their job they just had us watch movies as if we werent here to get help. I went their because I was forced to, I would not recommend if you wsnt your child or whom ever to get better. When I got out of Silver Oaks just made things worse. I felt like a disappointment to my family, everything was awkward with them and I couldnt function normally and act like all the other kids around me. I still really cannot do that because I feel like they judge me from my scars. Thanks Silver Oaks for making me feel worse.
March 29th, 2025
I was admitted to Silver Oaks this past November. I have been admitted to psychiatric units in the past but this was my first stay here. I was dissatisfied with my stay in the adult women's unit and will not return.
1. I was told the feminine products I brought from home would be approved and I would be able to use them that same day. These feminine products are specific for a condition I have so using regularly offered feminine products would not have sufficed and this I made abundantly cle...
March 29th, 2025
I was admitted to Silver Oaks this past November. I have been admitted to psychiatric units in the past but this was my first stay here. I was dissatisfied with my stay in the adult women's unit and will not return.
1. I was told the feminine products I brought from home would be approved and I would be able to use them that same day. These feminine products are specific for a condition I have so using regularly offered feminine products would not have sufficed and this I made abundantly clear. However, it took 3 days for me to get access to my own. I asked about them multiple times over the span of those 3 days and I kept being told "We'll get to it". The final time I asked on that third day, the nurse told me that she had completely forgotten about them and apologized like it wasn't a big deal. This wasn't a case of the hospital staff putting a more important priority or priorities first. This was a case of incompetence and disregard for my needs.
2. Multiple nurses were quite rude and dismissive. One night, I informed the evening nurse in charge of nighttime medications that I needed a medicine to help me sleep. She rolled her eyes at me and swiftly gave me the medicine without saying a word. There is absolutely no reason to treat a patient like that. I get that the staff get tired and stressed sometimes but that reaction was not appropriate. I saw this same nurse and a different nurse on different days react the same way to other patients when all they did was simply, calmly, and rightfully ask for something they needed. I remember I needed to speak with my social worker, Anne, urgently and, when I saw her and got her attention, she immediately snapped "Sorry, working in the men's unit today" and quickly walked off promptly dismissing me.
3. Both my mother and friend made multiple calls during the appropriate phone hours over 2 days and I was never made aware of it. Staff did not inform me that either called. Not once. I ended up calling my mom and friend confused why I hadn't heard from them in awhile and they told me that they spoke to a staff member and that their attempt to call would be relayed to me. Again, that never happened and this issue occurred multiple times.
4. Communication with temporary psychiatrists and social workers seriously needs to be improved...
Over the weekends, your regularly assigned psychiatrist is replaced with a temporary, weekend psychiatrist. I spoke to this weekend psychiatrist about a family issue that I found out about on Friday night and would need my attention so I would have to be released by my 7th day. However, he said he couldn't help me with that. While I certainly didn't expect him to discharge me, I expected him to give the information to my main psychiatrist, Deb. I asked the same of the temporary social worker. Neither transfered the information. Therefore, when I was finally able to inform Deb and Anne about the issue at home on Monday morning, they were both confused as to why they didn't hear about it earlier. Not only that but it was obvious neither believed me. I would have been able to inform them sooner but my temporary psychiatrist and social worker did not make an effort because they "didn't have any control in this situation". These temporary staff need to be able to help with more than just doing a quick weekend check-in. They should be able to help you just as much as your main psychiatrist and social worker.
5. I was not made aware of what a 5 day was until days into my admission and a fellow patient had to tell me what it was. I feel like a 5 day was an option that should have been brought to my attention by staff and during the admission process.
6. My assigned medical doctor did not listen to me. She prescribed me an antibiotic that I told her numerous times did not ever work for me in the past but prescribed it anyway. As a result, my condition did not improve. Also, the other prescriptions prescribed from her were never sent to my pharmacy after my discharge.
7. Staff were talking and laughing loudly during meditation sessions.
May 25th, 2025
I’ve had positive experience here. Unfortunately, last year, a bunch within our group witnessed a guy hit a lady with a fist in the middle of the day room. There was no debrief - not even one question to any of us as to how we feel or if we need any assistance processing the seem aggressive act. Subsequently, they had the guts to send me a bill of 1500 dollars. It was outrageous, not to acknowledge that what happened was horrific and it is not tolerate within their hospital - unfortunately, t...
May 25th, 2025
I’ve had positive experience here. Unfortunately, last year, a bunch within our group witnessed a guy hit a lady with a fist in the middle of the day room. There was no debrief - not even one question to any of us as to how we feel or if we need any assistance processing the seem aggressive act. Subsequently, they had the guts to send me a bill of 1500 dollars. It was outrageous, not to acknowledge that what happened was horrific and it is not tolerate within their hospital - unfortunately, there was no discussion whatsoever. At that particular time, large white lady was the ONLY social worker and she led all the groups. There was art therapy which was very beneficial and excercise. But the fact that they just brushed arise this Hispanic Floor supervision lady being knocked out cold - I saw it by my own eyes her flying down to the floor, and have zero discussion afterwards is pathetic and disgusting as it is certainly not acceptable practice within the context of mental health treatment environments.
March 29th, 2025
My experience was relatively okay. I had never been to a behavioral hospital before. Staff was okay. Some staff liked to yell to get the attention of patients. This was triggering especially since a lot of people do not like yelling. I for one hate yelling. The nurse Ana who took me in told me I was not allowed to see my parents on the Sunday I had gotten there. She then stated “that’s why we have so many phone calls.” I then was told otherwise by the techs. They stated “it was patient right...
March 29th, 2025
My experience was relatively okay. I had never been to a behavioral hospital before. Staff was okay. Some staff liked to yell to get the attention of patients. This was triggering especially since a lot of people do not like yelling. I for one hate yelling. The nurse Ana who took me in told me I was not allowed to see my parents on the Sunday I had gotten there. She then stated “that’s why we have so many phone calls.” I then was told otherwise by the techs. They stated “it was patient rights.” Melanie who was a tech was very cold and not personable at all. She was very dry and not welcoming. Elizabeth the med nurse threatened me on my last day there with the Haldol shot because I yelled at a girl to leave me alone after I had told her to several times. Haldol in shot form was only to be administered if physical violence occurred between staff and another patient. This in turn made me very scared that I was going to have to stay another day. Thankfully I didn’t have to. I never got into any altercations there, in fact everyone there liked me. It was just this one other patient who was causing problems. Breakfast, lunch, and dinner should be optional to attend. If patients aren’t feeling up to it socially or mentally they shouldn’t be threatened with cold meals for not attending breakfast, lunch, or dinner in the cafeteria. That made it feel like jail.
May 29th, 2025
I attended the IOP program from February-April this year. The experience I had there was truly transformative, something I’d never experienced with any form of therapy beforehand.
Molly is an amazing group leader. Her compassion and commitment to helping her patients is evident and unmatched. It’s clear that this is more than just a job to her, which makes all the difference when it comes to recovery of any sort. She takes the time to ask inquisitive questions that help patients reflect on t...
May 29th, 2025
I attended the IOP program from February-April this year. The experience I had there was truly transformative, something I’d never experienced with any form of therapy beforehand.
Molly is an amazing group leader. Her compassion and commitment to helping her patients is evident and unmatched. It’s clear that this is more than just a job to her, which makes all the difference when it comes to recovery of any sort. She takes the time to ask inquisitive questions that help patients reflect on themselves in an honest and compassionate way. The materials provided are exceptional, and I refer to them almost daily. I particularly enjoyed the take-home work, as it helped me better understand the deeper meanings behind my mental struggles and addiction. It also kept me well occupied, and I always felt a sense of satisfaction after completing them. I appreciated the guided chance to reflect, with the support of my peers and group leader especially.
In attending this program, I’ve learned more about myself than I ever thought was possible. The other group members were very insightful and supportive. For my brief stay, I felt a sense of community like no other, and for that I’ll be forever grateful. It was a profound experience for me, one which I’ll never forget.
March 1st, 2025
I stayed here about a year ago and decided to come back and leave a review after reflecting in some odd experiences that still come up that I experienced during my stay. First off, I signed for a 5 day stay. After getting there I was told they couldn’t say when I could leave. After having a meeting and being approved to leave at 7 days, I was told hours later that the decision had been reversed because I’d had a medication increase (which I was never informed about). This was the day after a ...
March 1st, 2025
I stayed here about a year ago and decided to come back and leave a review after reflecting in some odd experiences that still come up that I experienced during my stay. First off, I signed for a 5 day stay. After getting there I was told they couldn’t say when I could leave. After having a meeting and being approved to leave at 7 days, I was told hours later that the decision had been reversed because I’d had a medication increase (which I was never informed about). This was the day after a rough night, which I wouldn’t even ask for a melatonin supplement for fear that they would keep me longer for any medication change. So they had increased my medication dosage (or at least claimed that they did) without informing me whatsoever. They told me I was then only being considered to be released after 10 days, and could write to appeal it. But it might hold up the process and cause me to stay longer. Then after requesting my medication records while there, I was given a printed out sheet of paper with the title “Medication Worksheet”, which didn’t even accurately account for the number of pills I was being given each day.
The first day I was there, I (admittedly) tried to walk out the door and was subsequently told I’d the doctor decided I needed to given medication. After attempting to inquire about what the medication was, who the prescribing doctor was since I’d never met one, and other basic rights of medication administration (dosage, etc.), I was surrounded by 5-6 staff with latex gloves who told me I could take a dose of medication out in the day room, or they could carry me to my room to hold me down and administer it because I was determined to be anxious after asking so many questions. This happened 2 days in a row. The second time, I was held down by at least 5 staff, and after they pulled my pants down and gave me an IM shot in my thigh, told that they would not release me until I stopped talking and asking questions as they counted down from 10. And if I talked, the countdown would start from the beginning.
And something that still bothers me to this day involved my first phone call home. This was my first experience anywhere, so I don’t know if it is common for staff to poke fun at the patients. But I was told I could call my mother (you give them the number, they dial it and you sit at an assigned phone). The very first phone call I had, “my mother” picked up. But it didn’t sound like my mom, and as inquired more she couldn’t even tell me where she worked (and sounded a lot like one of the staff members I just spoke with). [I should mention that I was experiencing signs of psychosis during my stay, but was still very aware. And I think it was unsettling and/or surprising to the staff that I was very present considering the circumstances that I was there for.] But after talking with the staff and stating that I didn’t think the person on the phone was my mother, they offered to try and redial the number. And my mom picked up with no recollection of having just had a conversation with me.
Thinking back, this alone is concerning because my condition had me in fear for the safety of my family and I before that instance. And a lot of the reasons I was told I was too “sick” to go home, were issues that seemed to be fed by being there. And seemed to resolve after time of being out of that environment.
I don’t want to completely put down any positives or ways in which they may help other people. But my personal experience was strange, and the treatment felt unfair at times considering the state of mind and awareness I had while I was there. To me, it felt as if they set you up to eventually come back. And despite whatever condition I was there for, I found it ridiculous how I couldn’t get access to an official medical log, or even direct communication with the doctor who was deciding that I be on whatever medication they decided to start me on. I never met the doctor until multiple days into my stay after I’d been taking medication that they somehow professionally determined that I needed without ever seeing me
March 29th, 2025
The staff was so supportive, they are short staffed though, but they maintained me and my mental health when I was going through a tough time. I grew from the experience because of the support and care they provided. It is a lot of community building with other patients and group therapy lessons.
March 29th, 2025
The staff was so supportive, they are short staffed though, but they maintained me and my mental health when I was going through a tough time. I grew from the experience because of the support and care they provided. It is a lot of community building with other patients and group therapy lessons.
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