Signature Health - Willoughby

44
Unsatisfactory
3.2
131 reviews
Insurance Accepted 30 - 90 days
Signature Health is a nonprofit full-service medical facility that provides primary healthcare, mental health and addiction treatment programs, and services for infectious diseases. They offer a range of services such as counseling, EMDR, case management, medication assistance, addiction education, group therapy, aftercare planning, relapse prevention, anger management, and wellness activities. They specialize in helping adults over 18 who have been hospitalized for addiction, are unable to stop using, have suicidal thoughts, or have underlying trauma leading to drug abuse.
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About Signature Health - Willoughby
Signature Health is a nonprofit facility that offers primary healthcare services, programs that treat mental health and addiction, and services to deal with infectious diseases. As a full-service medical facility, clients have access to important services that treat the entire person. These services include various forms of counseling, EMDR, case management, medication assistance, addiction educational services, group therapy, aftercare planning, relapse prevention, anger management, and differe...
Signature Health is a nonprofit facility that offers primary healthcare services, programs that treat mental health and addiction, and services to deal with infectious diseases. As a full-service medical facility, clients have access to important services that treat the entire person. These services include various forms of counseling, EMDR, case management, medication assistance, addiction educational services, group therapy, aftercare planning, relapse prevention, anger management, and different wellness activities. Signature Health is especially capable of helping adult men and women over the age of 18 who have been hospitalized from their addiction, are unable to stop using, have thoughts of suicide, or struggle with extreme underlying trauma that led to drug abuse.
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Center Summary

Who we help
Adults Children
Treatment Programs
Residential / Inpatient Partial Hospitalization Program Intensive Outpatient Program MAT Outpatient Telehealth
Inclusive Support For
Langugages
English
Licensed State of Ohio
Founded 1993
Address 38876 Mentor Ave., Willoughby, OH, United States, Ohio

Payment & Insurance

Payment Options
Self Pay Private Health Insurance Medicaid
Accepted Insurance (7)
Aetna Anthem BlueCross BlueCross / BlueShield Cigna Humana Medicaid Aetna Anthem BlueCross BlueCross / BlueShield Cigna Humana Medicaid United Healthcare

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Amenities

Amenities
Complementary Transportation

Treatment

Addictions Treated
Alcohol Cocaine Ecstasy Fentanyl Heroin Kratom +4 more
Conditions Treated
Acute Stress Disorder Bipolar Disorder Depression Panic Disorders PTSD Suicidal Ideation +5 more
Treatment Programs
Residential / Inpatient Partial Hospitalization Program Intensive Outpatient Program MAT Outpatient Telehealth
Program Classifications
Missing Information This lowers the score we’re able to give, however this information may be available by contacting the facility.
Specialized Program Tracks
LGBTQ+ Veterans
Therapies Offered
EMDR Therapy Family Therapy Group Therapy Couples Counseling Telehealth Therapy
Holistic Treatments
Nutritional Counseling Physical Therapy
Cutting Edge Treatment Modalities
Naltrexone Therapy Suboxone Therapy
Treatment Support Services
12-Step Meetings Peer Support Specialists
Our Score
44 Unsatisfactory
Accreditations 8
Facility & Amenities 2
Website Trust Factors 1
Treatment Services 18
Review Analysis 15

Reviews

3.2
131 Reviews
Benefits

Caring and compassionate physicians and therapists.

Support staff is helpful and courteous.

Modern facility with a well-maintained parking lot.

Drawbacks

Recent Reviews

May 13th, 2025

I lovey doctors there, I'm getting a new therapist. They're all top notch. What doesn't give it 5 stars is the pharmacy. They are refusing to fill 2 meds that I absolutely need. I'm gonna start looking around for another pharmacy. I'll pay a little more more than likely but at least I won't have to deal with a rude pharmacist and a pharmacy that doesn't give two shakes of a rats tail about patients

December 13th, 2024

New Building, no potholes in the new parking lot here! Same Caring, Compassionate, Physicians and Therapists you can understand! Both Ashtabula and Willoughby offices are top notch! Support staff is helpful and courteous. Definitely, one of the best Mental Health providers that I have been to!

April 22nd, 2025

This place will kill someone! Was not allowed to see therapist or go back to group after billing errors caused them to not realize my bills were adding up and not being paid for even though I had already given them hundreds. I was told my the group leader that if Medicare did not pay they had all kinds of funds to help out, not to worry. I had asked numerous times about them checking coverage and was told it was fine. Months later they send me a bill, tell me I make just over the amount for...

March 13th, 2025

DO NOT COME HERE... THEY WILL LET YOU SUFFER UNTIL DEATH!!! THIS IS JUST A WELL DISGUISED SUBOXONE MILL!!! I HAVE LITERALLY BEEN TOLD "WE NEED TO BE CAREFUL.AND WATCH OUR LICENSES" by a provider... VERY professional, right? This should be zero stars... I have ADHD and textbook panic disorder. I have been here for 1.5 years in an MAT program. I have openly and honestly shared all my issues with the MAT team and psychiatrists. If you have serious mental health conditions other than a substance ...

May 13th, 2025

i do adolescent iop here now, and ive done therapy through signature for a few years now. obviously mental health services are highly needed and not everyone is the right fit but ive met amazing people here who have impacted me in so many ways. if youre looking for adolescent mental health service in the area i recommend signature anyday.

February 13th, 2025

I've been in therapy for many years and I've never experienced the treachery I have at Signature Health. Sarah Thomas covers about every warning sign in a therapist you can think of. Defensive, cruel, diagnosing without ever even meeting the patient. You name it. Thankfully for me I have been blessed with kind insightful therapists in recent past. They don't work there anymore sadly but I'm starting to understand why lol. I truly worry for those seeking help after me. If it feels off it proba...

February 13th, 2025

Like many others I have also suffered medical gaslighting here😞 The American Counseling Association has a pretty on point red flag list that I've personally encountered during treatment at Signature so please be aware of: !!Dismissal of symptoms, insensitive/judgmental, rushing diagnosis/overdiagnosing, not listening/interrupting, imposing beliefs, and most importantly becoming overly defensive about feedback or boundaries!! You should always always always feel safe! If you experience anythin...

November 13th, 2024

Pharmacy hours are not compatible with people who work. Some of the front desk people are rude and think it’s appropriate to discuss your confidential information with one another after you leave the building. Also no confidentiality at the pharmacy with it being right in the middle of the waiting room. This place is a joke besides Jenica she’s amazing and actually cares. Amanda was also amazing but she no longer works here. They are the only reason I’ve continued my care here for so long.

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Popular Questions at Signature Health - Willoughby
What types of insurance does Signature Health - Willoughby accept?

Aetna, Anthem BlueCross, BlueCross / BlueShield, Cigna, Humana, Medicaid, United Healthcare

What does Signature Health - Willoughby treat?

What types of rehab programs does Signature Health - Willoughby offer?

Residential / Inpatient, Partial Hospitalization Program, Intensive Outpatient Program, MAT Outpatient, Telehealth

Does Signature Health - Willoughby provide holistic or alternative therapies?

Nutritional Counseling, Physical Therapy Naltrexone Therapy, Suboxone Therapy

How long will I be in treatment at Signature Health - Willoughby?

30-90 days

Where is this facility located?

38876 Mentor Ave., Willoughby, OH, United States, Ohio

What accreditations and certifications does Signature Health - Willoughby have?

Licensed by State of Ohio (). CARF

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