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Austin, Texas
Insurance Accepted$4,950 - $19,8005 - 20 days
Cross Creek Hospital in Austin, TX, is a premier behavioral health facility dedicated to providing comprehensive mental health and addiction treatment services. With a focus on personalized care and evidence-based practices, Cross Creek offers a range of programs tailored to meet the unique needs of each individual. Services include inpatient treatment, outpatient programs, therapy, medication management, and specialized tracks for various mental health disorders and substance abuse issues. The hospital's team of experienced professionals, including psychiatrists, therapists, nurses, and support staff, work collaboratively to create individualized treatment plans aimed at promoting healing and recovery. Located in the vibrant city of Austin, Cross Creek Hospital provides a welcoming and supportive environment for clients to embark on their journey to wellness. Through compassionate care and ongoing support, Cross Creek Hospital empowers individuals to achieve lasting mental health and reclaim their lives.
Cross Creek Hospital in Austin, TX, is a premier behavioral health facility dedicated to providing comprehensive mental health and addiction treatment services. With a focus on personalized care and evidence-based practices, Cross Creek offers a range of programs tailored to meet the unique needs of each individual. Services include inpatient treatment, outpatient programs, therapy, medication management, and specialized tracks for various mental health disorders and substance abuse issues. The hospital's team of experienced professionals, including psychiatrists, therapists, nurses, and support staff, work collaboratively to create individualized treatment plans aimed at promoting healing and recovery. Located in the vibrant city of Austin, Cross Creek Hospital provides a welcoming and supportive environment for clients to embark on their journey to wellness. Through compassionate care and ongoing support, Cross Creek Hospital empowers individuals to achieve lasting mental health and reclaim their lives.
Cross Creek Hospital in Austin, TX, is a leading behavioral health facility that offers comprehensive and compassionate mental health and addiction treatment services. With a commitment to excellence and evidence-based practices, Cross Creek Hospital provides a wide range of programs tailored to meet the diverse needs of its clients.
The hospital offers inpatient treatment programs for individuals experiencing acute mental health crises or severe substance abuse issues. These programs provide 2...
Cross Creek Hospital in Austin, TX, is a leading behavioral health facility that offers comprehensive and compassionate mental health and addiction treatment services. With a commitment to excellence and evidence-based practices, Cross Creek Hospital provides a wide range of programs tailored to meet the diverse needs of its clients.
The hospital offers inpatient treatment programs for individuals experiencing acute mental health crises or severe substance abuse issues. These programs provide 24/7 care in a safe and supportive environment, offering a structured treatment approach that includes therapy, medication management, and psychiatric care.
In addition to inpatient services, Cross Creek Hospital provides outpatient programs for individuals who require less intensive care or are transitioning from inpatient treatment. These programs offer flexible scheduling and a variety of therapeutic modalities, allowing clients to receive the support they need while maintaining their daily routines.
Cross Creek Hospital's multidisciplinary team of professionals includes psychiatrists, psychologists, therapists, nurses, and support staff who collaborate to develop personalized treatment plans for each client. These plans are tailored to address the specific needs and goals of the individual, ensuring that they receive the most effective care possible.
Located in the vibrant city of Austin, Cross Creek Hospital provides a welcoming and supportive environment for clients to begin their journey to recovery. The facility's modern amenities and comfortable accommodations create a therapeutic atmosphere where clients can focus on healing and rebuilding their lives.
Through compassionate care, evidence-based treatment approaches, and ongoing support, Cross Creek Hospital empowers individuals to overcome challenges, achieve lasting wellness, and lead fulfilling lives.
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Cross Creek Hospital in Austin, TX, is a leading behavioral health facility that offers comprehensive and compassionate mental health and addiction treatment services. With a commitment to excellence and evidence-based practices, Cross Creek Hospital provides a wide range of programs tailored to meet the diverse needs of its clients.
The hospital offers inpatient treatment programs for individuals experiencing acute mental health crises or severe substance abuse issues. These programs provide 24/7 care in a safe and supportive environment, offering a structured treatment approach that includes therapy, medication management, and psychiatric care.
In addition to inpatient services, Cross Creek Hospital provides outpatient programs for individuals who require less intensive care or are transitioning from inpatient treatment. These programs offer flexible scheduling and a variety of therapeutic modalities, allowing clients to receive the support they need while maintaining their daily routines.
Cross Creek Hospital's multidisciplinary team of professionals includes psychiatrists, psychologists, therapists, nurses, and support staff who collaborate to develop personalized treatment plans for each client. These plans are tailored to address the specific needs and goals of the individual, ensuring that they receive the most effective care possible.
Located in the vibrant city of Austin, Cross Creek Hospital provides a welcoming and supportive environment for clients to begin their journey to recovery. The facility's modern amenities and comfortable accommodations create a therapeutic atmosphere where clients can focus on healing and rebuilding their lives.
Through compassionate care, evidence-based treatment approaches, and ongoing support, Cross Creek Hospital empowers individuals to overcome challenges, achieve lasting wellness, and lead fulfilling lives.
Recovery CoachingPeer Support SpecialistsDischarge PlanningMedication Management
Our Score
Accreditations10
Facility & Amenities5
Website Trust Factors1
Treatment Services30
Review Analysis9
Reviews
2.3
291 Reviews
Benefits
Compassionate and caring staff, including specific mentions of individuals who made a positive impact.
Staff encourage participation in group therapy and aim to help patients on their road to success.
Drawbacks
2.3
291 Reviews
5
4
3
2
1
Source:
Benefits
Compassionate and caring staff, including specific mentions of individuals who made a positive impact.
Staff encourage participation in group therapy and aim to help patients on their road to success.
Drawbacks
Recent Reviews
February 13th, 2025
The hospital needs more funding for programs that engage the patients. However, while I was in the facility there were wonderful people that made me feel better during a difficult time. Luke, Jed, and Sky were awesome and really care about their patients. There was some night staff that were really great as well.
February 13th, 2025
The hospital needs more funding for programs that engage the patients. However, while I was in the facility there were wonderful people that made me feel better during a difficult time. Luke, Jed, and Sky were awesome and really care about their patients. There was some night staff that were really great as well.
April 29th, 2025
Google needs to have a 0 star option.
Do not, under any circumstances, subject your loved one to the horrors of Cross Creek Psychiatric Hospital. I echo the sentiments of every negative review out there – they're all painfully accurate. If Integral Health refers you here, demand another option, and seek a referral elsewhere in Austin, although most of the psych hospitals around town aren't much better.
Admission is a nightmare from the get-go. Imagine being herded into a freezing room that ...
April 29th, 2025
Google needs to have a 0 star option.
Do not, under any circumstances, subject your loved one to the horrors of Cross Creek Psychiatric Hospital. I echo the sentiments of every negative review out there – they're all painfully accurate. If Integral Health refers you here, demand another option, and seek a referral elsewhere in Austin, although most of the psych hospitals around town aren't much better.
Admission is a nightmare from the get-go. Imagine being herded into a freezing room that reeks to high heaven – and I mean it, the stench was revolting. We endured a torturous five hours in that frigid, putrid chamber. And the cherry on top? Forms photocopied so many times they were barely legible. Oh, and visiting hours? A meager one-hour slot on one weekday morning.
As for phone communication, they provide you with a code to connect with your loved one during their stay. However, that promise is a sham. No one picks up the phone, ever. Don't even think about trying to speak with a nurse for an update; it's not happening. We spent hours trying to get through. And on weekends, there's no receptionist to route your calls, leaving you stranded even if someone answers.
And if, by some miracle, your loved one manages to call you, don't expect much. They'll have, at most, five minutes on the phone, if not less, due to the line of other patients waiting to use it.
Cross Creek isn't about healing; it's a profit machine. Patients get all-day screen time and very minimal therapy time. And professionalism? Non-existent. Save for one compassionate soul during intake, the staff lacks basic decency. When my son faced unwanted attention and comments from another patient, he let them know and they turned a blind eye.
Let's talk about accommodations. Beds? It was a cot with thin foam and cracked vinyl "pillows". My son bundled up in layers to combat the bone-chilling cold, while outdoor time amounted to aimless wandering or sitting around.
When our son expressed feeling unsafe, we rushed to the hospital to speak with someone, since they do not answer their phone. However, when we requested to transfer him to another facility, we were told that was not possible. Expect your loved one to languish here the maximum amount of time they can hold them there. $$$$$
I anticipate their social media person will respond with the usual PR spiel, claiming to be troubled or concerned about what I'm sharing in my review. It's all a facade. They do not care one iota; they've already got their money.
Spare your loved ones the agony; steer clear of this disgraceful excuse for a psychiatric hospital. It's every bit as appalling as countless others have attested.
May 13th, 2025
I gave it 5 stars . Because their isn't a place like this where I live. I'm sure the staff cares. They need more training. But they really do want people to participate in group therapy and want you to be on the road to success.
May 13th, 2025
I gave it 5 stars . Because their isn't a place like this where I live. I'm sure the staff cares. They need more training. But they really do want people to participate in group therapy and want you to be on the road to success.
February 13th, 2025
This review for Cross Creek is for the Adolescent ward. TL/DR: Stay away from here, it is a horrible experience.
[UPDATE: Don't be fooled by the social media manager saying they're "troubled" by this review. The same points about their problems with zero transparency, low communication, horrible financial controls, and poor medical planning and outcomes are in dozens of reviews going back over two years. They might be "troubled" but they're not empowered to do anything about it, like many of ...
February 13th, 2025
This review for Cross Creek is for the Adolescent ward. TL/DR: Stay away from here, it is a horrible experience.
[UPDATE: Don't be fooled by the social media manager saying they're "troubled" by this review. The same points about their problems with zero transparency, low communication, horrible financial controls, and poor medical planning and outcomes are in dozens of reviews going back over two years. They might be "troubled" but they're not empowered to do anything about it, like many of the line workers at CC.]
My child was sent to Cross Creek from Dell Children's. Though we had a referral, admission took 4 hours. Staff were not antagonistic but left us waiting, sometimes for over an hour, in a locked room without an understand as to what was going on. There was no communication about the process or how long it would take. That is typical for Cross Creek.
Cross Creek is run by a corporation out of TN on the cheap. So they are chronically understaffed and the staff that they do have are low paid. They try to get by on the least expensive staff that they can, so PA instead of an MD, Med Tech instead of a nurse, etc.
My child was aggressive, not suicidal, but he was put on a ward that was >90% suicidal. After admission we heard almost NOTHING from Cross Creek (except apologies and excuses) about their condition, prognosis, medical plan, etc. even though we called multiple times per day. No one with knowledge of our child's condition would answer the phone, no one would call us back. They really are for storage and safe keeping of kids instead of planning and improvement.
We finally heard from a PA on Day 5, and that was to say that our child was getting discharged the next day!
After discharge they said they filed with our insurance company but that was a lie, they had not. They could not produce an actual bill that we could use for insurance filing. They sent us spreadsheets and pressured us to pay quickly for a 25% discount, but zero understanding about how that would impact our insurance filing. To this date (>90 days later) I still have not received anything that could be called a bill.
EVERYTHING is on paper, NOTHING is electronic, and they won't give you copies of anything. NO ONE in administration answers their phones or emails. I suspect they know why you are calling and would rather have their underlings lie to you instead of doing it themselves.
Gave them 2 stars (instead of 1) because the line workers, though overworked and underpaid, are usually kind and have a good (not bad) attitude. But they are not given the tools or organizational structure to be effective or impactful.
But because of zero transparency, low communication, horrible financial controls, poor medical planning and outcomes, and lots of crazy paper records I recommend you stay far away and go somewhere else.
May 13th, 2025
My outpatient therapist suggested I report this place, and I plan on it. The so called “nurse” named Doris gave me the wrong medication twice and I would have taken it if I didn’t know what my normal pills look like. The people who work here are trash. Unprofessional, incompetent, and cruel. The worst part is, a man (another patient) was consistently harassing me so I told the social worker. He made the staff aware, and they did not fulfill their promise to intervene. This place traumatized me.
May 13th, 2025
My outpatient therapist suggested I report this place, and I plan on it. The so called “nurse” named Doris gave me the wrong medication twice and I would have taken it if I didn’t know what my normal pills look like. The people who work here are trash. Unprofessional, incompetent, and cruel. The worst part is, a man (another patient) was consistently harassing me so I told the social worker. He made the staff aware, and they did not fulfill their promise to intervene. This place traumatized me.
March 13th, 2025
Don’t send your child here!!! During the 6 days my child was there I never got 1 phone call from the doctor or the actual social worker that worked with him. The other SW could only read the diagnosis that was written in his chart and what meds he had taken !! Everything else was not read because she “couldn’t read her handwriting”. The only time they would call me was when they needed “medication consent “ to give something that was ordered. I stopped giving it after day 4 when my constant p...
March 13th, 2025
Don’t send your child here!!! During the 6 days my child was there I never got 1 phone call from the doctor or the actual social worker that worked with him. The other SW could only read the diagnosis that was written in his chart and what meds he had taken !! Everything else was not read because she “couldn’t read her handwriting”. The only time they would call me was when they needed “medication consent “ to give something that was ordered. I stopped giving it after day 4 when my constant pleas for a phone call from the provider was not granted!!! On day 5 I was told that the idiot doctor wanted to keep my child longer than he originally planned. I said “ABSOLUTELY NOT !!” If the doctor couldn’t give me the simple courtesy's of a phone call and update me on his treatment plan then my child HAS to come home!!! In my opinion the insurance money was all they wanted because they sure didn’t help my child or partner with me on his care.
April 15th, 2025
My son was recommended that he admit himself after an accident. It was about 11pm and we had two choices of in San Antonio and one in Austin. We choose Austin because it would be easier to assist him and visit him. We got there and they were very welcoming until they put us in a room with forms and let us sit there for 4 hours for intake. Which was just ridiculous. No explanation of what was going on until about 4am. We were given a sticky note with numbers to call and visiting hours and it w...
April 15th, 2025
My son was recommended that he admit himself after an accident. It was about 11pm and we had two choices of in San Antonio and one in Austin. We choose Austin because it would be easier to assist him and visit him. We got there and they were very welcoming until they put us in a room with forms and let us sit there for 4 hours for intake. Which was just ridiculous. No explanation of what was going on until about 4am. We were given a sticky note with numbers to call and visiting hours and it was not even accurate. The first day I called my son to check on him and was told I needed to be transferred well I got the wrong wing and then was hung up on. This happened several times over about 30 minutes. So after he finally called we decided for him to call me as that was easier than attempting to call him.
The second day he told me he needed some clothes, and wanted to me able to dress as that is his coping mechanism considering he is on the spectrum. Well I took him 2 of clothes, fmla paperwork and crayons because I didn’t think they would allow colored pencils and a notebook. Well because he was heavily medicated he thought he got everything but he got a notebook and some shirts/socks. Never got his second bag with toiletries, shorts or crayons. I tried calling but got nowhere. We didn’t get his items back until the week after he was discharged.
When speaking with him he said his therapist saw him for about 5 minutes a day. They were pretty much allowed to do whatever. They watched Netflix and he said most movies/shows that were violent. Which makes no sense! Games, Netflix and 5 minutes of therapy does not help. All I heard was he felt like he was in jail and was getting worse not getting help.
When he finally got out they swore up and down he was given a discharge papers. No papers no prescriptions and getting help forget it. They made sure to get money for his deductible though before he left. To this day we never got discharged into, or diagnosis. I had to call several times after experiencing a relapse to get a prescription called in. That took 24 hours.
The HR department is a joke, why would they help with forms? And why are they so rude? The hospital wants money but yet still couldn’t get fmla paperwork even though it was taken when he was in the hospital. We have called and were told to speak to Brandon Willis. My son signed a release information to myself at the time he admitted himself and again after speaking with HR only by email. Never heard back from him after 2 weeks. Fmla and short term disability was only filed out after showing up.
While he was admitted he asked to leave and I called to have him moved and even though he’s an adult he was ignored and of course my call was never returned.
Keep your loved one away. This is not the place for them. In all honesty I thought the reviews were bad because patients were upset to be there but in all honesty it was worse than the reviews. I see them responding but I’m sure they don’t respond to the emails either.
May 13th, 2025
I was admitted 02/2023
The staff was nice. Sky specifically was amazing. Facility wasn’t too bad just seemed like they didn’t have a lot of funds. My biggest complaint is they take your personal items such as my purse (this is normal) but when discharging I didn’t look through my purse thoroughly (wanted out of there) signed the waiver (my mistake for not checking well). Get home and realized that my ADHD medication was no longer in my purse and my medication organizer was also gone. I could...
May 13th, 2025
I was admitted 02/2023
The staff was nice. Sky specifically was amazing. Facility wasn’t too bad just seemed like they didn’t have a lot of funds. My biggest complaint is they take your personal items such as my purse (this is normal) but when discharging I didn’t look through my purse thoroughly (wanted out of there) signed the waiver (my mistake for not checking well). Get home and realized that my ADHD medication was no longer in my purse and my medication organizer was also gone. I could understand if they were not my medication or like OTC meds but these were prescription medications. Medications that cannot be refilled early. So… that was super irritating. They also did not give me my meds on time regularly and had to remind staff. They did not give me my ADHD meds whille in their care. And the admission time was sooooo long. Took four hours even though “they were waiting for me” (my psychiatrist had called ahead) Lastly, the water machine was broken so we had to depend on the staff to bring water back to us.
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Popular Questions at Cross Creek HospitalHow much does treatment at Cross Creek Hospital cost?
An average of $990 per day, for 5-20 days
What types of insurance does Cross Creek Hospital accept?
Aetna, BlueCross / BlueShield, Cigna, Humana, Medicaid, Tricare, United Healthcare
What does Cross Creek Hospital treat?
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What types of rehab programs does Cross Creek Hospital offer?
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